We are proud to offer free shipping for all orders within the continental US. If you are not in the continental US, please contact us because you may be eligible for a shipping discount. If you wish to have your order shipped by a faster method, we would be happy to do so for an added fee. You will see these additional options when you place your order.

• Invitation OrdersAll invitation orders are shipped from our fulfillment center, located in Lubbock, Texas, via the FedEx Ground or FedEx Home shipping service. To estimate how long shipping will take to your location, please see our shipping map.
• Invitation Samples and Color CardsAll samples are shipped via First Class USPS mail. They typically arrive within 5 business days. Please contact us if you do not receive your samples within this time frame, as USPS can be a bit unreliable.
• Pocket OrdersMost of our pocket orders are shipped via UPS Ground from our supplier in Massachusetts. If you have ordered pocket invitations, you will receive two packages, one with your invitations, enclosure cards, and envelopes and one with your pockets.
• Ground Shipping Map

We value your privacy and do not sell, trade, or otherwise transfer your information to outside parties. For security reasons, your credit card number is not stored on our systems, nor is it accessible to our employees. For more information on how we handle your information and security, please see our dedicated privacy and security page.

• Choose Your Colors WiselyColors on computer monitors are different from screen to screen and may not match the print color you have ordered. Colors on a computer screen should be used only as an approximation. Also, please note that printing the proof on your own printer is recommended only to gauge size. Colors printed on home printers are not more accurate than those on your computer screen. In our samples section, you have the option to order color cards. If an approximation does not serve your purposes, we strongly advise you to order these color cards and discuss any color concerns with one of our staff. We are often able to color match to swatches, photographs, paint chips, etc. to ensure your satisfaction.
• Print Out Your ProofWe will provide you with a printable electronic version of your pieces. We recommend that you print the files on your home printer. While this does not represent how the colors will print on the final product, it will help you gauge the size of fonts, graphics, photos, etc. because you can print them to scale. When you open the files on your computer, Adobe Acrobat automatically scales the files to fit your monitor and does not show you the actual "print" size. Please let us know if you need assistance with this.
• Everyone's a CriticAsk multiple people to review your proofs. One of the great things about receiving your proofs via email is that you can easily forward them to as many people as you'd like. This can be an invaluable benefit, especially for proofreading.
• Communication Is KeyEvery order is assigned to a professional designer. Take advantage of this. If you're going to be out of town for a while and won't be available to respond, let them know. If your designer is having difficulty matching your vision, let us know and we'll assign you to a different designer. We want you to be as happy as possible, and we cannot ensure this unless we are aware of any concerns you may have.
• A Printed Proof Is an OptionIf you are concerned about how the finished product will turn out, we invite you to order a printed proof. This allows you to see exactly how your finished product will look and to make changes if necessary before running the order.

Your satisfaction is of utmost importance to us. If for any reason you are ever dissatisfied with your purchase, simply fill out an "Order Trouble Ticket". You will be contacted as soon as possible by one of our experienced representatives. We will work expeditiously to find out what went wrong and what we can do to fix it. Due to the custom nature of our products, returns cannot be accepted.

IMPORTANT:: Do not use defective piecesWe strive to provide you with perfect invitations for your perfect day. If there is a problem with your order, please immediately fill out an "Order Trouble Ticket", and we will fix any issue at our expense. Failure to contact us and/or usage of defective piece(s) constitutes your acceptance. As such, you will be ineligible for compensation or free reprints.

• Text and Grammar IssuesDue to the personal nature of invitations, customers are responsible for spelling, grammar, and all other text-related issues. It is very difficult for our designers to detect these problems. If an order with a text or grammar error is run, the customer is responsible for the cost of reprinting and shipping the order. Nevertheless, we will do this at a heavily discounted rate, because we do not wish to capitalize on misfortune.
• Design IssuesCustomers are provided with a rough proof at the time of ordering. They are also emailed a final proof that has been reviewed by our design team. If something is not correct, the customer is responsible for notifying us of it via email before giving their approval. Claims of defects regarding the design, styling, etc. must be made before giving final approval. Failure to make such claims before printing the final order shall constitute acceptance. In the event of a neglected claim, the customer shall be responsible for all initial fees as well as any reprint fees.
• Quantity ShortagesWe ask that packages be opened and pieces be counted immediately upon receipt. We also recommend that one full invitation package be assembled to ensure that all pieces are present and fit the enclosed envelopes. In the event that an order is short of pieces, we will be able to compare the package's weight with the total amount shorted to verify accuracy. This frees you from having to send the order back. Upon verification, we will expeditiously print and ship any missing pieces. Failure to notify us promptly of a shortage constitutes your acceptance.
• Print and Paper IssuesAny concerns about quality should be reported immediately upon receipt. Depending on the concern, we may ask that the pieces be returned or that a clear photograph be submitted. This helps us to verify what went wrong and what we need to do to correct it. We will reprint and ship out any defective pieces at our expense as quickly as possible.
• Color IssuesIf you are concerned that the color of a final product is incorrect, please first compare the color with its corresponding color card. If there is a discrepancy, please notify us immediately so that we can correct it at our expense. If you did not order a color card set before placing your order, and we determine that nothing is fundamentally wrong with the color of the final product, we will not be able to reprint the order at our expense. Should you choose to reprint the order, we will do so at a heavily discounted rate.
• Shipping DamageShould your pieces be damaged due to carrier error, we ask that you provide a photograph of the damaged pieces, as well as a photograph of the damaged shipping box. This helps us to work with the carrier to avoid future problems. Upon receipt of your claim, we will work expeditiously to reprint and ship your replacements.

• Basic Invite Reprint or ReplacementOnce we have established that a reprint or replacement is due, we will immediately begin preparing your pieces. Most reprints will arrive within four business days of receipt of claim. All reprint and replacement orders are shipped via upgraded FedEx two-day air shipping at no additional charge. Orders originally shipped via an overnight service will continue to be shipped overnight at no additional charge. Unfortunately, we cannot issue a refund or credit if our reprint turnaround time does not suit your needs. Four business days is very reasonable and can be accommodated by almost all customers.
• Customer Reprint or ReorderShould you choose to reprint or reorder, the turnaround time is four business days plus shipping time. You are welcome to upgrade your shipping from the free ground method should you need the pieces sooner.

Due to the custom nature of our products, refunds are provided only under the following circumstances:

• You wish to cancel your order before printing has started. Simply contact us for a 50% refund.
• If your event has been delayed or cancelled, please contact us. In such circumstances, we are more than willing to provide in-store credit or special discounts on future orders.
• If Basic Invite chooses to cease work on your order, you may be entitled to a full refund.
• If your order is delivered late, we will determine whether to all or a portion of the shipping charge.
• If the package arrives 30 days late due to our or the courier's error, we will refund your entire order, including shipping.
• If overnight or two-day shipping was selected, and the package was shipped by ground, we will refund the difference in shipping costs.
• If items are damaged during shipping and there is no time for a reprint, you may be eligible for a partial refund.
• If Basic Invite is at fault for not completing your order within the processing deadline we have promised, you may be eligible for a partial refund.

We work hard to ensure that you receive your order when you need it. This also requires timely responses from you, the customer. Any delay in response from you means a delay for us in filling your order.

• We expect a reply from you within two business days of receiving the electronic proof.
• If no response is received, we will continue to email and/or call you for two additional business days.
• If after the fifth business day, you still have not responded, your order will be cancelled and you will be issued a 50% refund. Should you wish to resume your order in future, we will have your files on hand. We will also honor the 50% you have paid towards this order.

We are happy to accept the following major credit cards: Visa, MasterCard, Discover, and American Express. When you place your order, your credit card will be authorized for the full amount of the order. Your card will be charged when the order goes to print. Should you need to make a change to your order that affects your invoice's total, the original authorization will be cancelled and a new one processed in its place.

We do not adjust prices after orders have been placed. However, if you find a product similar in quality and design options at a lower price, please contact us before placing your order and we will be happy to make a price adjustment.

To view the status of your order please visit the "My Account" page at any time. This page is regularly updated. From the "My Account" page you are also able to view past orders and print of copies of invoices and orders.

Simply visit the "My Account" page and log in. You will have the option to add and edit any account details. If you need to make an adjustment to your order you will need to contact customer service.